Joshua Walderbach

Systems & Infrastructure Engineer III

Own the enterprise Windows platform experience for kiosk fleets, operating with high autonomy due to leadership transitions while prioritizing systemic fixes and preventative systems over reactive work.

• Led phased upgrade of 18,000+ employee-facing HR, timekeeping, and e-learning kiosks to Windows 11 using SCCM task sequences. Resolved deployment issues encountered at scale
• Modernized ~500 customer-facing in-store ordering kiosks from Windows 10 multi-app desktop-style to Windows 11 single-app full-screen experience. Improved usability and reduced support complexity
• Landing Page Studio: GUI and no-code kiosk landing page builder enabling non-engineers to design locally hosted kiosk experiences
• Assigned Access XML Builder (Making Kiosks Simple Again): Guided builder that abstracts and validates kiosk Assigned Access XML
• Configuration Blender: Role-based framework to restore devices to a known-good state and mitigate configuration drift
• WinDAS: Comprehensive diagnostics that reduce incident discovery time
• PULSE: Lightweight OS-focused diagnostics for fast triage
• Remote Connectivity PowerShell Module: Name-based remote access in segmented networks through automated lookup and validation
• GitHub101: Training and enablement that standardized GitHub workflows and peer review
• Project Hampton: Structured learning platform enabling AI-assisted development and rapid prototyping
• UserLogonTracking: Reliable logon tracking and automated stale profile cleanup for shared systems

Systems & Infrastructure Engineer II

• Orchestrated global Intune Health Script deployment managing TLS/SSL cipher suites across 300,000+ Windows devices
• Directed migration of virtual environments from Configuration Manager to Windows Update for Business, reducing change controls from 24 to 6
• Served as technical liaison between OS Engineering and Vulnerabilities teams
• Produced and delivered company-wide Windows 11 readiness video for 300,000+ associates

Associate Systems Engineer

• Engineered modular PowerShell GUI tool integrating 30+ scripts, standardizing support desk procedures
• Developed comprehensive automation suite, accelerating resolution time by 40% and reducing support tickets significantly
• Co-architected skills-based assessment framework integrated with ServiceNow
• Implemented automated reporting solutions, reducing escalations by 25%

Technician VI

• Led global L2 support desk operations covering collaboration, hardware, telephony, mobile, and virtualized endpoints for 350,000+ users
• Launched "PowerShell in a Month of Lunches" learning series, elevating team-wide automation capabilities
• Constructed dynamic ServiceNow dashboards for real-time ticket trend analysis, improving MTTR by 30%
• Pioneered diagnostic tools that became standard utilities across the support organization

Technician V

• Delivered overnight support to global distribution centers
• Specialized in print infrastructure and software troubleshooting via ServiceNow
• Maintained 98% SLA compliance during high-volume support windows