Joshua Walderbach

Systems & Infrastructure Engineer III

Own the enterprise Windows platform experience for kiosk fleets, operating with high autonomy due to leadership transitions while prioritizing systemic fixes and preventative systems over reactive work.

• Led phased upgrade of 18,000+ employee-facing HR, timekeeping, and e-learning kiosks to Windows 11 using SCCM task sequences. Resolved deployment issues encountered at scale
• Modernized ~500 customer-facing in-store ordering kiosks from Windows 10 multi-app desktop-style to Windows 11 single-app full-screen experience. Improved usability and reduced support complexity
• Landing Page Studio: GUI and no-code kiosk landing page builder enabling non-engineers to design locally hosted kiosk experiences
• Assigned Access XML Builder (Making Kiosks Simple Again): Guided builder that abstracts and validates kiosk Assigned Access XML
• Configuration Blender: Role-based framework to restore devices to a known-good state and mitigate configuration drift
• WinDAS: Comprehensive diagnostics that reduce incident discovery time
• PULSE: Lightweight OS-focused diagnostics for fast triage
• Remote Connectivity PowerShell Module: Name-based remote access in segmented networks through automated lookup and validation
• GitHub101: Training and enablement that standardized GitHub workflows and peer review
• Project Hampton: Structured learning platform enabling AI-assisted development and rapid prototyping
• UserLogonTracking: Reliable logon tracking and automated stale profile cleanup for shared systems
• Driving enterprise-wide migration of Group Policy configurations to Intune MDM, modernizing endpoint governance and enabling cloud-native device management via Microsoft Entra ID and Windows Autopilot at scale
• Built web-based HTML reporting tools using PowerShell and JavaScript to provide stakeholders with clear, interactive visibility into Group Policy and Intune configuration states across the enterprise
• Served as 1 of 3 enterprise script approvers, ensuring code quality and traceability across distributed engineering teams via structured peer review

Systems & Infrastructure Engineer II

• Helped drive a team objective to reduce support queue volume by 60%, ultimately achieving nearly 70% reduction through PowerShell-based configuration drift remediation tools, proactive Intune configuration profiles, and automated remediations that resolved issues before they generated tickets
• Orchestrated global Intune Health Script deployment managing TLS/SSL cipher suites across 300,000+ Windows devices, partnering with Risk Management to align security posture with Brinqa vulnerability reporting and eliminate legacy protocols
• Directed migration of virtual environments from Configuration Manager to Windows Update for Business, reducing change controls from 24 to 6 through standardized patching and a streamlined approval process
• Developed a ServiceNow telemetry extraction and Power BI reporting pipeline that provided actionable insight into incident patterns, enabling data-driven prioritization of proactive remediation efforts
• Served as cross-functional liaison between OS Engineering and Vulnerabilities teams across multiple locations, providing remediation strategies, authoring PowerShell scripts and Intune compliance configurations
• Researched and communicated monthly patch content to Risk Management, developing rollout strategies aligned with risk mitigation priorities and stakeholder transparency

Associate Systems Engineer

• Engineered modular PowerShell GUI tool integrating 30+ scripts, standardizing support desk procedures
• Developed comprehensive automation suite, accelerating resolution time by 40% and reducing support tickets significantly
• Co-architected skills-based assessment framework integrated with ServiceNow
• Implemented automated reporting solutions, reducing escalations by 25%

Technician VI

• Led global L2 support desk operations covering collaboration, hardware, telephony, mobile, and virtualized endpoints for 350,000+ users
• Launched "PowerShell in a Month of Lunches" learning series, elevating team-wide automation capabilities
• Constructed dynamic ServiceNow dashboards for real-time ticket trend analysis, improving MTTR by 30%
• Pioneered diagnostic tools that became standard utilities across the support organization

Technician V

• Delivered overnight support to global distribution centers
• Specialized in print infrastructure and software troubleshooting via ServiceNow
• Maintained 98% SLA compliance during high-volume support windows