Build products, not scripts
A script solves a problem once, for the person who wrote it. A product solves it for everyone, repeatedly, with the author out of the loop.
Senior Systems & Infrastructure Engineer · Walmart Global Tech · Northwest Arkansas
I build the platforms and automation that keep enterprise Windows running.
I engineered the endpoint platform behind ~384,000 managed Windows devices, and now work on the Azure Virtual Desktop team.
My work sits where endpoint management meets software engineering. I shipped the internal products other engineers ran the platform on and led the servicing modernization from SCCM to Windows Update for Business.
My focus is platform reliability: proactive, self-healing systems that prevent incidents instead of reacting to them, built increasingly with AI-assisted workflows behind a human approval gate — the model drafts, an engineer decides.
Remediation · Public
hdlpdbk filter drivers that killed network and USB, pushing affected Windows devices toward an unrecoverable state.Platform tooling · Internal
Self-service product · Public
August 2018 – Present
Azure Virtual Desktop team
Promoted to Senior and moved to the Azure Virtual Desktop team after five years on Windows Engineering (OS).
Windows Engineering (OS) team
Engineered the endpoint platform behind ~384,000 Windows devices on Windows Engineering (OS).
Windows Engineering (OS) team
Recruited into Windows Engineering on the strength of automation built in the support organization.
I treat endpoint engineering as software engineering. These are the principles behind how I build.
A script solves a problem once, for the person who wrote it. A product solves it for everyone, repeatedly, with the author out of the loop.
The point of automation isn't a faster ticket queue; it's an empty one. If I can't measure the outcome, the work isn't finished.